Refund policy
Return Policy
Last updated: August 26, 2026
Thank you for shopping for our handmade and carefully crafted knitwear! We want you to love your purchase. However, if an item doesn't fit or meet your expectations, we offer returns and exchanges in accordance with EU regulations and applicable consumer laws.
Quick Overview (Etsy-style)
Return & Exchange Window: 14 days from delivery.
Notification Period: Contact us within 14 days of receiving your order to initiate a return or exchange.
Dispatch Period: Ship items back within 14 days of notifying us.
1. Return & Exchange Conditions
To be eligible for a return or exchange, your sweater must meet the following criteria:
The item must be unworn, unwashed, undamaged, and in its original condition.
Items must be returned with all original tags attached and in their original packaging.
Buyers are responsible for any loss in value if an item is returned in a condition other than its original state.
2. How to Return or Exchange an Item
Contact Us: Email us with your order number and the reason for the return or exchange.
Package Your Item: Securely pack the sweater in its original packaging or another durable container.
Ship the Order: Send the package to our designated return address or parcel locker. Return shipping costs are the buyer's responsibility (unless the item arrived damaged or incorrect).
3. Refunds
Once your returned sweater is received and inspected, we will issue a refund to your original payment method:
Refunds are processed within 14 days of receiving your cancellation notice (we reserve the right to withhold the refund until the item is received or proof of return shipping is provided).
The full purchase price including standard shipping costs will be refunded.
4. Sweater Exchanges
If you need a different size or color:
Contact us to reserve the desired size or style.
Once we receive and inspect your returned item, we will dispatch the new sweater free of extra shipping charges.
5. FAQs & Special Conditions
Item arrived damaged, defective, or incorrect size: We fully cover all return and replacement shipping costs or issue a full refund.
Uncollected / Returned to sender parcel: Reshipping fees apply at the buyer's expense, or a refund will be issued minus initial shipping costs.
Custom / Made-to-measure orders: Custom-made sweaters tailored to specific measurements are non-returnable unless defective.
6. Contact Information
If you have any questions regarding returns or exchanges, please reach out to us:
Email: info@rdesignstore.com